Refund & Returns Policy
Effective Date: 07-10-2026
At DailyMedStore, customer safety and satisfaction are important to us. Because we sell pharmaceutical and healthcare products, our return and refund practices are designed to comply with applicable regulations while ensuring product quality and safety.
Please read this policy carefully before placing an order.
1. Return Eligibility
Due to the nature of medicines and healthcare products, we generally do not accept returns or exchanges once an order has been delivered.
This policy helps ensure the safety, integrity, and quality of all pharmaceutical products.
Returns may only be considered in the following situations:
- You received the wrong product.
- The product arrived damaged or broken.
- The product has expired before delivery.
- The item was missing from your order.
- The product was defective upon delivery.
Requests that do not meet the above conditions may not qualify for a return or refund.
2. Reporting an Issue
If your order arrives damaged, incorrect, or incomplete, please notify us within 48 hours of delivery.
To help us review your request, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product, packaging, shipping label, and invoice
- An unboxing video, where available, for damaged or missing item claims
Failure to provide sufficient information may delay or prevent claim approval.
3. Non-Returnable Products
For health and safety reasons, the following items cannot be returned once delivered:
- Prescription medications
- Opened or used medicines
- Temperature-sensitive products
- Personal care products that have been opened
- Products with broken manufacturer seals
- Special-order or customized products
4. Refunds
If your refund request is approved, the refund will be processed using the original payment method whenever possible.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.
Shipping charges are generally non-refundable unless the return is the result of our error.
5. Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
To request a cancellation, contact our customer support team as soon as possible after placing your order.
6. Lost or Delayed Shipments
If your shipment is significantly delayed or appears to be lost during transit, please contact us.
We will work with the shipping carrier to investigate the shipment and, where appropriate, arrange a replacement or refund based on the outcome of the investigation.
7. Incorrect Delivery Address
Customers are responsible for providing accurate shipping information.
DailyMedStore is not responsible for orders delayed, returned, or lost due to incorrect or incomplete delivery addresses supplied during checkout.
8. Damaged Packages
If your package appears to have been opened, damaged, or tampered with upon delivery, we recommend refusing the shipment whenever possible and contacting our customer support team immediately.
If you accept a damaged package, please notify us within 48 hours and provide supporting photographs.
9. Right to Refuse Returns
DailyMedStore reserves the right to refuse any return or refund request that:
- Does not meet the requirements of this policy.
- Shows evidence of misuse or tampering.
- Is submitted outside the applicable reporting period.
- Contains incomplete or inaccurate information.
10. Changes to This Policy
We may update this Refund & Returns Policy from time to time. Any changes will become effective when published on this page. We encourage customers to review this policy periodically.
11. Contact Us
If you have any questions regarding returns, refunds, or cancellations, please contact us:
DailyMedStore
Email:help@dailymedstore.com